Before we show you how to write a chatbot without coding, we first of all want to provide you with a brief but clear understanding of chatbots. So we ask, What are Chatbots?
Chatbots fall under Artificial Intelligence (AI) Technology. They are software applications that are programmed to send messages to Users in a conversational interface, much like a live chat widget. They act like digital agents and are used to interact with your site visitors. We endeavor to make chatbot very intelligent as much as possible so that Users experience become excellent.
Chatbots can complete a number of tasks that your visitor might require, whether it be pointing them to the right product of interest, helping direct them through to your sales team, or taking a booking or reservation. There is no end to what you can get a chatbot to do for you and everyone has slightly different requirements. In most cases, people prefer Do It For Me Chatbots, but the truth is You Can Do It Yourself.
Ultimately they can act like a digital agent on your site, interacting with as many visitors as you have on your site at any one time and working 24 hours a day, 7 days a week and 52 weeks a year! They never stop conversing with your visitors. They are designed and programmed to benefit both Businesses and customers.
Chatbots help businesses:
- Attend to website visitors and direct them to what they want 24/7
- Increase your website conversions into leads and sales
- Build a bigger email subscriber list more than twice
- Collect valuable feedback data to improve visitor experience
Chatbots help customers:
- To get a quick answer to questions and information making visitor time very brief
- A more streamlined buying experience with bot assistance
- To resolve a complaint or problem in a faster way than expected
- To get a more detailed answer to a queries
Are you wondering how to Write a Chatbot without coding? Did you know you can learn to write chatbots in just few hours? Yes you can do it with the best software and tools without writing a single line of codes. Powerful videos will help you do just that. Writing a chatbot is all about writing a good chatbot content for the end user. A user here refers to your customers or website visitors.
Writing Chatbot Content
If you think chatbot content writing is a difficult task, then get ready because you will soon master the skill without you knowing it.. Chatbots have come to stay and marketing and customer service companies.as well as website and blog owners are using it to their advantage. Almost every tasks can be performed by chatbots from booking a flight to finding yourself a dentist. The result is conversion into leads and sales.
Forget boring messaging you may not want to reply to, chatbots are now intelligent than you think. Progress in AI has evolved chatbots to be very dynamic and able to engage in more human-like conversation. It’s this conversational tone and the quick, responsive interaction that appeals and fascinate customers. In fact customers know they are conversing with chatbots but the natural nature of the conversation makes them want to complete the conversation to get the needed results.
Big Companies such as KLM, H&M, and 1-800-Flowers know for sure that, the conversing chatbot works. They’ve discovered that chatbots produce the best customer satisfaction and enhances business performance. Using chatbots means that customers spend less time visiting your website resulting in better service. Plus, there are significant cost-savings when parts of human customer service is automated. It’s therefore not surprising that 70 percent of businesses are estimated to be using chatbots by the end of 2021.
What is urgently needed is the talent of a chatbot content writer, without a great content writer, chatbots will never make any name in the AI technology. That person needs to be able to craft messaging and dialogue that’s intelligent, accurate, personable, useful, and engaging as much as possible. The following steps must be observed as a practice.
Let Your Chatbot Speak Your Brand’s Voice
Your Chabot is your company’s representative. Just like your organization has carefully crafted persona and brand voice, your bot needs to have a distinct personality. And that personality needs to come through in its conversational style. See it as a human agent needing all the top notch training before work is commenced. When your bot mounts your website, you can relax knowing that the task assigned will be performed as expected. Mind you bots are loyal in their task assignment because they are programmed. Once you’ve determined your chatbot’s character and personality, the words should flow much more easily in the bot’s own voice. Its fine to be creative, but don’t be like a human. Conversational UI is meant to undertake a specific goal when that is identified, just let it flow. Don’t introduce unnecessary jokes and don’t make your bot an online dictionary rather than a conversing bot.
Make It Brief, Simple, and Correct English
Never make a long line of conversation for your chatbot users. It repels them with a bad experience. Instead of your bot asking a user: …..how are you doing today, I hope you are very fine? Make your bot say:…….. Hope you’re fine? It’s a conversation so do not ask many questions at a time. Do not ask questions that require a user providing a ‘report’ type of response. If your messages run on, you’ll quickly lose their interest and away they go. When you do need to provide more information (such as when explaining a process or a solution), do it step by step. Before you go live, ask peoples opinion if your messages make sense before deploying them. Always keep simple but correct English of everyday life. Avoid errors else customers will never take you serious.
Make It Personal
The first pitfall to avoid in chatbot content writing is copy and paste. Do not copy anyone’s conversation because your business identity is unique and different from that of other businesses. Customers will see through this immediately. Your bot is a character with a personality. So don’t use dialogue that sounds like it’s out of a manual or the response of a faceless company. Try to connect to the user engaging with your bot in a natural way as much as possible.
Keep It Dynamic, Don’t Make It Static
The AI technology keeps evolving and so chatbots can’t be left behind static. Therefore, the content of your chatbot’s conversation must keep changing to reflect the needs of your business and its customers. If you leave your chatbot unchanged for a long time, it will create a boring experience for customers leading to loss of interest. This is where chatbot content writers come in. Their core job is to keep writing chatbot contents and refreshing them 24/7. You need to keep improving the entire conversation to make sure you’re creating the best customer experience expected. As chatbots become more popular, customer expectations will continue to rise. If you can keep your content changing, you’ll be well ahead of the competition.
Immediately, if you become a Chatbot Content Writer, you may decide to apply it to:
- Your own business (website or blog)
- Other people’s business (website or blog)
- Or yet still you can set up your Chatbot Agency so you can sell chatbots to a wider businesses both local and international
Are you ready to take up the challenge to train (in 24 hours) as a Chatbot Content Writer? Many people are joining the training so they can access the huge benefits that the AI Technology has brought about to change the way businesses are conducted.